Our services AT BARTELS

100% barrier-free

Our shop is at ground level and 100% barrier-free. We also have a special eye test unit that is accessible for wheelchairs. Any measurement can be performed without leaving the wheelchair.

Reserved parking

We make it as easy as possible for you: Park right in our backyard, of course free of charge. When making an appointment, you are welcome to inform us about your parking request and we will reserve one of our parking spaces for you. We will send you the code for the garage door shortly before your visit.

Warranty and quality service

Your satisfaction with your new glasses is very important to us. Therefore, our services do not only include new glasses, but an extensive service package, which guarantees satisfaction that your glasses are customized to your requirements.

3-year guarantee

Highest quality is the main concern to our team. Consequently, you receive a three-year guarantee on exceptional quality and processing of your frame and lenses.

Compatibilty guarantee

We guarantee highest satisfaction and compatibility of your new glasses. If any intolerances arise within six months, you receive a free replacement.


If requested, Bartels insures your new glasses against breakage and theft.

One-hour service

Upon request, we produce your near-distance glasses and distance glasses within one hour. This service includes super anti-reflective and hard-coated brand glasses by Rodenstock. (Sphere from +3 to -6 dpt and Cylinder up to 1,50 dpt).

Optometry on a high level

Checking your eyes serves your safety and well-being and is therefore essential. For this purpose, we would like to welcome you on a regular base. For your eye health, we perform an extensive screening, which includes measuring the intraocular pressure and the field of vision.

Replacement of glasses

In case of a breakage or loss of lenses, you receive a 50 percent discount for one year after your purchase.

Exchange guarantee

Your chosen glasses are not what you wanted? We are happy to exchange the glasses for other models within 14 days.


You cannot come to our shop? We are happy to visit you at home upon request. Just arrange an appointment with one of our friendly team members.

Installment payment

With this offer, you have the opportunity to purchase your glasses with monthly payments. We offer an installment of 0.0 percent interests.

Quality Service

Checking the perfect fit of your glasses and its alignment, cleaning them in our professional ultrasonic bath, replacing parts of your frame, retighten and securing the screws – all of these propositions are part of our extensive quality service.

RAL certified

We are now RAL certified and you get excellent service you can trust. Thanks to regular inspections and further training, our quality always remains at the highest level.